Grouv Refund and Cancellation Policy

First published: 15 October 2026

Grouv is based in Lagos, Nigeria. For billing or refund questions, contact support@grouv.app.

This policy explains how the Grouv Season Pass trial, cancellations, billing mistakes, and refunds work. It applies to purchases made through Grouv’s own checkout. If Grouv later offers purchases through an app store, that store’s refund process may also apply. Your rights under applicable consumer law are not reduced by this policy.

The 14-day trial

Grouv’s introductory 14-day Season Pass trial requires no payment card. It ends without charging you. If you want to keep Season Pass, you must actively choose and pay for a plan. Otherwise, you can continue on Free. There is no trial payment to refund.

Paid subscriptions and cancellation

The current options are US$1.99 weekly, US$7.99 monthly, and a founding annual offer of US$59 for the first year, renewing at US$69 per year. The checkout shows the price, currency, taxes, billing interval, and renewal terms that apply to your purchase. After you actively subscribe, the plan renews until you cancel it.

Cancel before your next renewal to prevent the next charge. Follow the cancellation method shown at checkout or in your billing controls. If you cannot find it, email support@grouv.app from the address linked to your Grouv account and ask us to help. Cancellation normally stops future renewal; it does not automatically refund a period already paid for. You normally keep Season Pass until that paid period ends, unless a refund is issued or the law requires a different result. Deleting the app or your account may not cancel a separate payment instruction, so contact us if you are unsure.

When to request a refund

Email support@grouv.app if you believe you were charged twice, charged an amount different from what checkout showed, charged after a cancellation that should have taken effect, or paid for Season Pass but did not receive the access you purchased. Please also contact us if the service was materially unavailable or you have another billing concern. We will investigate and provide a correction, refund, or other remedy where required by law or appropriate to the circumstances.

If you simply change your mind after a correctly disclosed paid purchase, you may still ask us to review your request. We will consider it fairly, but cancellation alone does not guarantee a refund or a prorated credit for unused time. This does not affect any mandatory refund or cancellation right you have under applicable law.

How we handle a request

Send us your Grouv account email, the charge date and amount, and a short explanation. A receipt or transaction reference helps. Do not email your full card number or password. We may ask for information needed to verify the purchase and prevent fraud. If we approve a refund, it will normally return through the original payment method; the time it takes to appear depends on the payment provider and your bank. Refunding the current paid period may end Season Pass access immediately. We will tell you what happens to access and renewal when we resolve the request.

If another payment provider or app store controls the transaction, we may need to direct you to its refund process, but support@grouv.app remains the place to contact us for help identifying the correct route.

Contact

Billing and refunds: support@grouv.app
General enquiries: info@grouv.app
Location: Lagos, Nigeria